Shipping policy
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 1-2 business days. You will receive a notification once your order has been shipped.
We offer reliable and timely shipping services to various regions. Please find below the estimated delivery times and shipping costs for each country/region. We also offer free shipping on orders over €200.
Southeast Asia
| Country | Delivery Time | Shipping Fee |
| Singapore | 6-7 working days | € 10 |
| Malaysia | 8-10 working days (East Malaysia: 9-12 working days) | |
| Thailand | 5-6 working days | |
| Vietnam | 8-10 working days | |
| Philippines | 5-6 working days | € 20 |
East Asia
| Country | Delivery Time | Shipping Fee |
| Japan | 4-5 working days | € 10 |
Europe
| Country | Delivery Time | Shipping Fee |
| United Kingdom | 6-10 working days | € 20 |
| Spain | 6-10 working days | |
| Sweden | 6-10 working days | |
| Portugal | 6-10 working days | |
| Czech Republic | 6-10 working days | |
| Estonia | 6-10 working days | |
| Latvia | 6-10 working days | |
| Lithuania | 6-10 working days | |
| Ireland | 6-10 working days | € 30 |
| Greece | 8-12 working days | |
| Bulgaria | 6-10 working days | |
| Hungary | 6-10 working days | |
| Slovakia | 6-10 working days | |
| Romania | 6-10 working days | |
| Finland | 6-10 working days | |
| Denmark | 6-10 working days | |
| Norway | 8-10 working days | |
| Switzerland | 6-9 working days | € 40 |
Middle East
| Country | Delivery Time | Shipping Fee |
| United Arab Emirates | 6-10 working days | € 20 |
| Saudi Arabia | 8-12 working days | |
| Kuwait | 8-12 working days | |
| Qatar | 8-12 working days | |
| Bahrain | 8-12 working days | |
| Israel | 6-10 working days | € 30 |
| Turkey | 6-10 working days |
South America
| Country | Delivery Time | Shipping Fee |
| Brazil | 15-25 working days (Due to Brazil PRC policy, estimated delay of 7-10 working days) | € 20 |
| Peru | 15-23 working days | € 30 |
North America
| Country | Delivery Time | Shipping Fee |
| United States | 6-12 working days | € 30 |
| Canada | 8-15 working days | € 40 |
Africa
| Country | Delivery Time | Shipping Fee |
| Nigeria | 13-16 working days | € 30 |
| Ghana | 13-16 working days | |
| Uganda | 13-16 working days | |
| Kenya | 13-16 working days | |
| Tanzania | 11-13 working days | |
| Rwanda | 9-13 working days | |
| Angola | 11-13 working days | |
| Egypt | 13-16 working days | € 40 |
Oceania
| Country | Delivery Time | Shipping Fee |
| Australia | 5-10 working days | € 20 |
| New Zealand | 6-10 working days |
Latin America
| Country | Delivery Time | Shipping Fee |
| Mexico | 8-12 working days | € 30 |
| Chile | 8-12 working days |
Sub-Saharan Africa
| Country | Delivery Time | Shipping Fee |
| South Africa | 8-12 working days | € 40 |
Free Shipping Information:
- Free Shipping on Orders Over €200: We offer free shipping for orders exceeding €200 to most regions. The free shipping option will be automatically applied during checkout.
Important Notes:
- Delivery times are estimates and may vary depending on the destination country.
- Shipping costs are based on the destination and weight of the order.
- For countries with customs regulations (such as Brazil), delivery may take longer.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
There can be multiple reasons why your tracking states delivered but you have not received your package.
Carrier Hand Off: Some packages travel through multiple carriers.
Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
Look for a notice of attempted delivery.
Look around the delivery location for your package. Some carriers may hide packages to avoid theft.
If your package states delivered and you have yet to receive it after 48 hours, please contact customer service via service@tittallon.com.
Why have I only received part of my order?
If your order contains multiple items, they may be shipped separately. And the other tracking numbers cannot be displayed on the order page.
How can I change my shipping address?
As long as the order is not shipped, you can change your shipping address by contacting us via service@tittallon.com.
Once an order has been placed, we are unable to modify.
Can I cancel my order?
As long as the order is not shipped, you can cancel it by contacting us via service@tittallon.com.
Once an order has been shipped, we are unable to cancel.
If you have any questions regarding our shipping policy, feel free to contact us. Thank you for shopping with us!